Click on a topic below for more information:
Warranties
Delivery
Damaged Goods
Exchanges
Returns
Delays and Back Orders
Replacement Parts
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Warranties
All Solarcone products are sold with a full manufacturer's warranty. The Green Cone System, comprising the four-part injection molded lower basket, inner cone, outer cone and lid, is subject to the warranty terms and conditions set out below.
- Solarcone, Inc. warrants each new Green Cone unit to be of good materials and workmanship and will repair or exchange any parts proven to be defective in material and workmanship under normal use for a period of 10 years from date of sale, except as provided by the limitations below.
- The warranty only applies to the original owner and is not transferable. A suitable proof of purchase, showing date and place of purchase must be made available to Solarcone, inc. at the time of request for warranty service.
- The Solarcone, Inc. warranty policy does not apply to Green Cone units that have been subjected to accident, abuse or misuse, shipping damage, alterations, and/or incorrect installation.
- Defects may only be corrected by authorized Solarcone, Inc. personnel.
- Solarcone, Inc. assumes no responsibility for damage or injury incurred during installation or use of the Green Cone unit.
- Solarcone, Inc. shall not be liable for any incidental, consequential or special (including punitive or multiple) damages.
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- Solarcone, Inc. make every effort to use recycled packaging materials and request that all its suppliers, freight carriers and customers reuse or recycle all packaging materials wherever possible.
- Items are delivered using major international and national freight carriers, and you will receive a tracking number with your order.
- Unless prior special arrangements are made, deliveries cannot be made to P.O. Boxes.
- All goods must be inspected for damage or breakage immediately upon receipt.
- Shipping and handling costs are identified on our online order form. Bulk delivery charges are based upon the weight and size of the order and the delivery location. Delivery charges are always explicitly stated when a quote is given for a bulk purchase.
- The full delivery cost is automatically charged for any shipment that is refused by the recipient without prior notification.
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Damaged Goods
If an item is received damaged or broken, the carrier must be notified immediately and the Solarcone, Inc. sales office contacted to remedy the situation. Tracking numbers should be retained and all damaged goods and packaging kept for later reference.
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Exchanges
Solarcone, Inc. will offer an exchange within 30 days any product purchased on this site. Shipping charges apply. Exchange requests should be emailed to .
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Returns
To receive a prompt refund from Solarcone Ltd, items must be returned within 14 days of delivery, with shipping and insurance prepaid. The original shipping fees cannot be refunded. Before returning any item, first email to obtain a Return Merchandise Authorization (RMA) Number. No returns of any type will be accepted without a RMA Number, which is valid for 14 days. The shipping address is:
Solarcone, Inc.
IGE Warehouse
Loves Park, IL 61111
ATTN: SOLARCONE RETURNS
Consumables that have been opened can only be returned for exchange or credit. All other items that are returned must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. Discrepancies or damages could result in a delay or partial forfeiture of any credit. All returned items are subject to a 15% restocking fee (depending on the item).
Returns must be sent via FedEx, UPS or any courier that issues tracking numbers and insurance.
When issued, please email your tracking number to . and allow 2-3 weeks to receive credit.
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Delays and Back Orders
Most orders are processed the same day they are received. Products in stock are normally shipped within seven days, and drop-ship items within 28 days. Where an item is out of stock, an estimate of availability will be provided. If shipment has been delayed for other reasons, notification will be provided in order that revised delivery arrangements can be made. Credit cards are not usually charged until the item ships. Solarcone, Inc makes every possible effort to honor all customer requests.
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Replacement Parts
If the warranty on a particular accessory does not cover replacement parts, or if it has expired, Solarcone, Inc can usually order parts for most of the products listed on this site. Please contact us for more information. Please specify what item is in need of replacement or repair and what specific parts are needed.
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